AI Support Ticketing System
This video demonstrates how to use the AI Support Ticketing System template.
import logging
from gunicorn.app.base import BaseApplication
from app_init import app # Import the Flask app instance
import admin_routes # Register admin routes
import routes # Register main routes
# Setup logging
logging.basicConfig(level=logging.INFO)
logger = logging.getLogger(__name__)
class StandaloneApplication(BaseApplication):
def __init__(self, app, options=None):
self.application = app
self.options = options or {}
super().__init__()
def load_config(self):
# Apply configuration to Gunicorn
for key, value in self.options.items():
if key in self.cfg.settings and value is not None:
self.cfg.set(key.lower(), value)
def load(self):
return self.applicationCreated: | Last Updated:
Here's a how-to article for the AI Support Ticketing System template:
Introduction
This template provides an internal ticketing system that enables company admins to upload documents as context for an AI agent. The AI agent uses this context to provide client support through a chat interface. The system includes document management, team administration, and an AI-powered chat interface.
Getting Started
- Click "Start with this Template" to begin using the AI Support Ticketing System template
Test and Access
- Click the "Test" button to deploy the application
- Once deployed, you'll receive a server link to access the dashboard
Using the Application
Document Management
- Navigate to the Documents section to upload support materials
- Supported file formats: PDF, DOC, DOCX, TXT
- Upload documents by:
- Dragging and dropping files into the upload area
- Clicking the upload area to select files
- View uploaded documents in the table below
- For each document you can:
- Delete documents using the trash icon
- Reprocess documents using the refresh icon
Team Management
- Access the Team section to manage admin access
- Add new admin users by:
- Adding individual admin email addresses
- Adding allowed email domains for automatic admin access
- Manage existing admins:
- Block/unblock admin access
- Delete admin access
- View last login information
AI Chat Support
- Navigate to the Chat section to interact with the AI agent
- The AI agent uses the uploaded documents as context to provide responses
- Type messages in the input field and press Enter or click Send
- View the conversation history in the chat window above
The AI agent will provide responses based on the context from uploaded documents. If information isn't found in the context, it will provide general guidance and suggest contacting human support for specific assistance.
Template Benefits
- Streamlined Knowledge Management
- Centralized document repository for support materials
- Easy upload and management of support documentation
-
Automatic text extraction from multiple file formats (PDF, DOC, DOCX, TXT)
-
Intelligent Customer Support Automation
- AI-powered chat system that learns from uploaded documents
- Reduces response time for common customer inquiries
-
Provides consistent answers based on official documentation
-
Team Access Control & Security
- Granular admin access management by email or domain
- Built-in blocking/unblocking functionality for user access
-
Secure document storage and processing system
-
Reduced Support Costs
- Minimizes need for human support agents for basic inquiries
- Automates repetitive support tasks
-
Scales support capacity without proportional staff increases
-
Enhanced Support Quality
- Ensures responses are based on approved documentation
- Maintains consistency in support answers
- Provides 24/7 instant support availability for clients
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