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This video demonstrates how to use the Stripe Cancellation Reasons Report template.
import logging
import os
from flask import render_template, send_file, jsonify, request
import stripe
import csv
from io import StringIO, BytesIO
from app_init import app
# Setup logging
logging.basicConfig(level=logging.INFO)
logger = logging.getLogger(__name__)
# Stripe configuration
stripe.api_key = os.environ.get('STRIPE_SECRET_KEY')
@app.route('/')
def index():
return render_template('home.html')
from datetime import datetime, timedelta
@app.route('/download_csv')
def download_csv():
try:Frequently Asked Questions
How can the Stripe Cancellation Reasons Report benefit my business?
The Stripe Cancellation Reasons Report template provides valuable insights into why customers are canceling their subscriptions. By analyzing this data, you can identify trends in cancellation reasons, allowing you to make informed decisions to improve customer retention. For example, if many customers cite pricing as a reason for cancellation, you might consider adjusting your pricing strategy or offering more flexible plans.
Can I customize the date range for the cancellation report?
Yes, the Stripe Cancellation Reasons Report template allows you to specify a custom date range for the report. In the user interface, you'll find input fields for both start and end dates. This feature enables you to focus on specific time periods, such as analyzing cancellations during a particular marketing campaign or comparing cancellation reasons across different quarters.
How does the Stripe Cancellation Reasons Report handle data privacy and security?
The Stripe Cancellation Reasons Report template is designed with data privacy and security in mind. It uses your Stripe API key to fetch data directly from your Stripe account, ensuring that sensitive information is not stored on the server. The report only includes necessary information about cancellations, and customer emails are included to help you identify and follow up with specific cases if needed.
How can I modify the CSV output to include additional fields from the Stripe API?
To include additional fields in the CSV output, you can modify the fetch_cancellation_reasons function in the main.py file. For example, if you want to include the subscription amount, you can add it to the cancellation_reasons dictionary like this:
python
cancellation_reasons.append({
# ... existing fields ...
'amount': subscription.plan.amount / 100 if subscription.plan else 0,
})
Then, update the fieldnames in the download_csv route:
python
writer = csv.DictWriter(output, fieldnames=['customer', 'email', 'reason', 'feedback', 'comment', 'canceled_at', 'cancel_at', 'ended_at', 'status', 'amount'])
This will add an 'amount' column to your Stripe Cancellation Reasons Report CSV.
Can I integrate the Stripe Cancellation Reasons Report with other analytics tools?
Yes, you can integrate the Stripe Cancellation Reasons Report with other analytics tools. One way to do this is by modifying the /download_csv route to send the data to an external API instead of (or in addition to) creating a CSV file. Here's an example of how you could modify the route to send the data to a hypothetical analytics API:
```python import requests
@app.route('/download_csv') def download_csv(): # ... existing code ...
cancellation_reasons = fetch_cancellation_reasons(start_date, end_date)
# Send data to analytics API
analytics_api_url = "https://your-analytics-api.com/endpoint"
response = requests.post(analytics_api_url, json=cancellation_reasons)
if response.status_code == 200:
# Continue with CSV creation as before
# ...
else:
return jsonify({"status": "error", "message": "Failed to send data to analytics API"}), 500
```
This modification allows the Stripe Cancellation Reasons Report to integrate with your existing analytics infrastructure, providing a more comprehensive view of your subscription cancellations alongside other business metrics.
Created: | Last Updated:
Introduction to the Template
The Stripe Cancellation Reasons Report template provides a web interface that allows users to authenticate with their Stripe account and download cancellation survey reasons into a CSV file. This template is perfect for businesses that want to analyze why customers are canceling their subscriptions.
Clicking Start with this Template
To get started with the template, click Start with this Template in the Lazy Builder interface.
Test
Press the Test button to begin the deployment of the app. The Lazy CLI will appear, and you will be prompted for any required user input.
Entering Input
After pressing the Test button, you will need to provide the following user input through the Lazy CLI:
- Start Date: The start date for the date range of canceled subscriptions.
- End Date: The end date for the date range of canceled subscriptions.
Ensure you have these dates ready when prompted.
Using the App
Once the app is deployed, follow these steps to use the interface:
- Access the App: Open the provided link to the app's interface.
- Select Date Range: Use the date pickers to select the start and end dates for the subscriptions you want to analyze.
- Download CSV: Click the Download to CSV button to generate and download the report.
The app will display a loading animation with fun messages and GIFs while it processes your request. Once the CSV is ready, it will automatically download to your device.
Integrating the App
To integrate the app with your Stripe account, follow these steps:
- Stripe API Key: Ensure your Stripe API key is set as an environment secret in the Lazy Builder. This key is required for the app to fetch subscription data from Stripe.
- Fetch Cancellation Reasons: The app will use the Stripe API to fetch cancellation reasons for the specified date range.
Sample Request and Response
Here is a sample request and response for fetching cancellation reasons:
Request:
GET /download_csv?start_date=2023-01-01&end_date=2023-01-31
Response:
json
{
"status": "success",
"data": "customer,email,reason,feedback,comment,canceled_at,cancel_at,ended_at,status\ncus_1234,john.doe@example.com,Not specified,Not provided,No comment,2023-01-15 10:00:00,2023-01-20 10:00:00,2023-01-25 10:00:00,canceled\n..."
}
Conclusion
By following these steps, you can easily set up and use the Stripe Cancellation Reasons Report template to gain insights into why your customers are canceling their subscriptions. This information can help you improve your services and reduce churn.
Template Benefits
-
Streamlined Cancellation Analysis: This template provides a user-friendly interface for businesses to quickly generate and download reports on subscription cancellation reasons, enabling efficient analysis of customer churn patterns.
-
Data-Driven Decision Making: By offering easy access to cancellation data, the template empowers businesses to make informed decisions about product improvements, customer retention strategies, and overall business operations based on actual customer feedback.
-
Time and Resource Savings: The automated report generation process eliminates the need for manual data collection and compilation, saving significant time and resources for business teams.
-
Enhanced User Experience: The template features a clean, intuitive interface with interactive elements like date pickers and loading animations, providing a pleasant user experience for staff members generating reports.
-
Customizable and Scalable: Built with modern web technologies (Flask, Tailwind CSS), the template is easily customizable to fit specific business needs and can be scaled to handle larger datasets or additional features as the business grows.
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